The status dots in the Analyst Queue show how long a request has been in its current lane. Each dot represents 24 hours in that lane. The interval can change (for example, 12 hours), and this guide reads the value directly from the UI configuration so the wording stays accurate.

What do the dots mean?

Dots always start in gray, and you will always see at least one gray dot as soon as an item enters a lane. Every 24 hours another dot appears until there are 5 dots.

After 5 gray dots, each new interval replaces one dot with the next color from left to right. The sequence is gray -> blue -> yellow -> red.

If a request leaves a lane and later returns, the dots continue accumulating from the total time already spent in that lane.

• Gray: The first 5 intervals in a lane.
• Blue: The next 5 intervals, replacing gray one dot at a time.
• Yellow: The next 5 intervals after blue.
• Red: The final 5 intervals; once all 5 dots are red they stay red.

Note for developers: The interval length is defined in client/src/constants/statusDots.ts and this article uses the same variable (24 hours) so it updates automatically when the interval changes. Treat this guide as the source of truth for the current interval.

Viewing History

You can click on the status dots to expand a detailed history view directly in the card. This will show you exactly when the item moved between statuses and who moved it (if tracked).